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Blake Alley
Participant
July 7, 2025
Question

Downloading files for Photo Merge stops at 70%

  • July 7, 2025
  • 1 reply
  • 79 views

On the latest version of Lightroom v8.4 on Windows 11 Pro while attempting a Photo Merge (HDR, Panorama, or HDR Panorama) from photos not locally downloaded, the dialog "Downloading image files..." stops at 70% (but the photos are still downloaded according to Task Manager's Network activity). After selecting "Cancel" and restarting the particular merge, the merge completes as normal.

 

Steps to reproduce:

  1. Import photos into Lightroom (cloud-based) from another machine. Allow time for the photos to sync to the cloud.
  2. On another machine, select a group of photos to apply an HDR Merge, Panorama Merge, or HDR Panorama Merge to. Use the keyboard shortcut or context menu selection to start the merge.
  3. Observe the dialog "Downloading image files..." stopping at 70% and observe the photos being download in their original quality successfully to the machine's loacl storage.
  4. Select the "Cancel" option or press the Esc key to cancel the merge.
  5. With the same photos staying selected, re-select the merge option and observe a successful merge.

 

System info:

Lightroom version: 8.4 x64 [ 20250603-0500-10f89fb ] (Jun 2 2025)

OS Version: Windows 11 Pro (2009)
Computer model: Gigabyte Technology Co., Ltd. Z170-HD3 / Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
Logical processor count: 8
Processor speed: 4.2 GHz
Real memory used by Lightroom: 14644.9 MB (44.7%)

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1050 Ti (32.0.15.7652) - 4 GB

1 reply

Sameer K
Community Manager
Community Manager
July 29, 2025

Hey, @Blake Alley. Welcome to the Lightroom Community. I'll help you figure this out. Please share the system info from Lightroom from Help > System info > Copy and paste into a text document > Upload and attach here.

 

Does this happen with images imported recently? Do you work with RAW images or JPEGs? 

If you're working on RAW, could you upload a few RAW sample images to a cloud file storage service and share them with us? 

 

Thanks! 

Sameer K

(Type '@' and type my name to mention me when you reply)