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AlexVr4
Participant
May 25, 2020
Question

Duplicate purchase error on mobile

  • May 25, 2020
  • 1 reply
  • 414 views

 i purchased premium on mobile was ilI in with Facebook when purchased, tried to use a feature and got this error, so I logged out and tried logging back in through the play store Google account and I get the same error. I canceled and tried restoring subscription that also did not work....any help would be greatly appreciated

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1 reply

C
Community Manager
Charlie.DCommunity Manager
Community Manager
May 27, 2020

Hi AlexVr4

I see a valid Lightroom Mobile subscription for the same email ID you used to post on the forums here.  If you see "Duplicate Purchase" it means you are trying to apply a subscription to another account while you already have a subscription.  The error is meant to stop you from paying for 2 or more subscriptions perhaps by mistake.

 

Please be sure to sign in using the same email ID you used to post on the forums here.  Please reply back if you need additional help.

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