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Jubilant_idea5EE9
Jubilant_idea5EE9
Known Participant
August 11, 2022
Answered

Edited photo of Lightroom change when shared on discovery (macOS)

  • August 11, 2022
  • 1 reply
  • 530 views

when i share a photo on discovery it apeares in defren color i am using adobe light room on mac 

 

 

 

{Title edited by Moderator}

This topic has been closed for replies.
Correct answer peter-b8062983

We've found a problem with rendering images in the cloud which is possibly causing this issue.  We believe we have fixed this going forward.  We will need to regnerate any existing images that were impacted - we will do so shortly and update you.

 

- Peter

1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
August 11, 2022

Hi there,

 

Thanks for reaching out and highlighting this. We're here to help. 

Which version of Lightroom and macOS are you using? Does this happen with all files? What is the file format of the document you are working on? Did you try login out and re-logging into the account? 

Do you see the exact color difference when exporting the image as JPEG?

 

You can try resetting Lightroom's preferences. 

  1.  Press and hold the Shift + Alt keys.
  2. While holding down the keys, launch Lightroom. The following dialog box appears: Reset Lightroom Preferences. Click Yes.

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes.

 

Thanks,

Ranjisha

Jubilant_idea5EE9
Jubilant_idea5EE9Author
Known Participant
August 12, 2022
Hi
Thanks for your reply
I sign out and in and it didn’t solve the problem to answer your questions

1. I am using Lightroom version: 5.4 x64 and macOS 12.5
2. It happens with my most resent edit I deleted it from discovery and re share but that didn’t help
3. I am using RAW as format of my pictures
4. I tried log out and in it didn’t help
5. When I export as jpeg I don’t have any issues ( on my folder where I export the photos as JPEG )
Now some more issues

1. I don’t have an Alt Key on my keyboard it is mac not windows so do I use control or option or command instead
2. When I open Adobe light room the photo appears in the same colors it appeared in discovery for a second then back to normal again
3. In notifications it say someone account k0 and one another followed you and they don’t appear in my follweres

Thanks for your concern, hope to hear from you seen

Yours very truly’

Ra’ad
peter-b8062983
Adobe Employee
peter-b8062983Correct answer
Adobe Employee
August 12, 2022

We've found a problem with rendering images in the cloud which is possibly causing this issue.  We believe we have fixed this going forward.  We will need to regnerate any existing images that were impacted - we will do so shortly and update you.

 

- Peter

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