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Question

Edits Failing to Save Lr Mobile (iPad & iPhone)

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This issue has been happening intermittently on both my iPad and phone versions of Lr Mobile. I will edit a photo and hit the back button to go back to the album. I will notice photo I just edited will look odd in the album view. It's zoomed in further than my edit's crop was. I'll go to it and it will load for a second with the edits and then totally revert back to its original state. Lighting, color, cropping, masks, everything! Go to versions and there is no history. Just have to start all over.

There is no rhyme or reason to it. Like I said, it happens on both the phone app and the iPad app. Does it on somethings and not on others. It's getting really frustrating.

Attached are some screen grabs from my iPad along with its version.

C

Charlie.D

Adobe Employee

Hello @mikemoriendi

Just circling back to check in with you, and ask if you are still experiencing this problem?

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mikemoriendiAuthor

Known Participant

Don't remember the exact date but it has definitely happened in the last 2
weeks.

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C

Charlie.D

Adobe Employee

Hi again @mikemoriendi

The next time you notice this, please put the asset in an album/collection, and direct message me the share URL. The developers could use some fresh data, and aren't able to reproduce this problem on their own.

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ethan john545

Participating Frequently

Lightroom Mobile on both my iPad and iPhone is randomly losing edits. After editing, the photo sometimes shows a zoomed-in thumbnail, then reverts to the original with no history or versions saved. It's inconsistent and very frustratin.

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mikemoriendiAuthor

Known Participant

This sounds exactly like what I've been experiencing!

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A

Aleke

Community Manager

Hi @mikemoriendi — thanks for pointing that out, and sorry, somehow I missed that the issue was happening on mobile. Totally my oversight!

@ethan john545, @mikemoriendi, and any others affected, when you get a moment, could you try clearing your Lightroom Mobile cache to see if that makes a difference? If it doesn’t do the trick, it’d be super helpful if you could let me know the exact model of the devices you’re using, along with the OS and Lightroom version. I’ll pull everything together and share it with the team so we can take a closer look.

Really appreciate your help on this — thank you!
Alek

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*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

A

Aleke

Community Manager

Hi @mikemoriendi!

I'm sorry to hear about the issues you're experiencing in Lightroom.

It sounds like there might be a problem with the app trying to synchronize your edits to the cloud. Could you log in to Lightroom Web and check if there are any sync issues? You can follow this guide.

Let me know how it goes!

Alek

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*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

mikemoriendiAuthor

Known Participant

There is nothing syncing on either app. It always says Synced and Backed Up. The web version shows no edits but it also doesn't show editing tools at all. Just seems to show me the albums and what's in them. That's it.

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mikemoriendiAuthor

Known Participant

Let me clarify. There is nothing stuck syncing is what I meant. Most things sync as normal and then show Synced and Backed Up.

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