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Jeremy Clegg
Participant
February 13, 2026
Question

Email not being sent to log into Lightroom Mobile

  • February 13, 2026
  • 0 replies
  • 13 views

So I am one my second day of the Lightroom trial.  I decided to try out the Lightroom Mobile feature.  I installed the app, but when I try to start it, it say to verify my account by hitting the verification on the email that is sent.

 

But I never recive the email.  I tried loging in with my Adobe account, and waited over two hours and nothing came.  I tried using my gmail account, which is the same one used to my Adobe account.  But same result.

 

My email does work, I have recived emails from Adobe, even the one confiriming my signup here.  My email is verified. My spam folder is clear.  I have Adobe listed as a contact and my inbox is far from being full.   I have Lightroom Classic installed and have been on the Lightroom Web.  I tried running the mobile app directly from the Creative Cloud, but that just started up the Mobile app, that then asked for my to verify again.  I even hit the “get help signing in” prompt, and when I try to find the account it says to “Check your inbox” again.  Hitting Resend then says “Somthing went wrong”.

 

So is the Lightroom e-mail servers down, or is this supposedly on my end?