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Helen348647320xpt
Participant
January 17, 2024
Question

Erro no cancelamento

  • January 17, 2024
  • 2 replies
  • 148 views

Estou tentando fazer o cancelamento da assinatura e não estou conseguindo. Já fui no gerenciamento de assinaturas na Google Play e não consta a minha assinatura lá. Mas recebi uma cobrança de " Google Adobe Inc" no valor de 7,99. Verifiquem se essa cobrança veio de vocês, se veio, gostaria de cancelar. 

    This topic has been closed for replies.

    2 replies

    I
    Ida387258909ib3
    Participant
    July 21, 2024

    Estou tentando cancelar minha conta faz bastante tempo, não consigo contato. Sou cobrada pelo plano e não uso mais, quero cancelar agora e diz que tem multa. Quem me orienta?

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    January 22, 2024

    Hey, @Helen348647320xpt. Welcome to the Lightroom Community. I'll help you figure this out. I've reviewed the account you signed in to the community with & I found an active subscription via the Google Play Store.

     

    The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already.

    Here is a link to contact our team via live chat or call for an account or payments-related issues.

     
    Thanks!
    Sameer K
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