Error 10000 - Adobe Lightroom

Question

Hello. I am having error 10000 in Adobe Lightroom. It started about 1 month ago.

Basically, there is a message saying that it is not possible to check my subscription. There are two options:

- Exit Lightroom

- Try again. But if I try again, there is another message asking me to logoff.

Important to mention that I am connected to other Adobe Applications, such as Creative Cloud and Premiere Pro.

Basically, if I logoff and login again, it is solved for a couple of days. Then, a few days later, problem happens again. I already reinstalled Lightroom.

Attached you can check messages (sorry, it is in Portuguese).

Version installed is 8.4, and I am using Windows 11.

Thank you.

Sameer K · Accepted Answer

Hey, @fesilvestre. Welcome to the Lightroom Community. I reviewed the account you used to log in and found an active subscription.

Does a centralized IT team manage this machine? If so, you might need assistance from the IT team to troubleshoot this issue.

If it is a personal machine, could you try these steps?

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

Let us know if the error persists. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

Baptiste L · Answer

Hey Sameer, what would be the solution on Mac ?I have the same problem…

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