Skip to main content
fesilvestre
Participant
Jul 15, 2025 3:32 AM UTC
Answered

Error 10000 - Adobe Lightroom

Hello. I am having error 10000 in Adobe Lightroom. It started about 1 month ago. 

Basically, there is a message saying that it is not possible to check my subscription. There are two options:

- Exit Lightroom

- Try again. But if I try again, there is another message asking me to logoff. 

Important to mention that I am connected to other Adobe Applications, such as Creative Cloud and Premiere Pro. 

 

Basically, if I logoff and login again, it is solved for a couple of days. Then, a few days later, problem happens again. I already reinstalled Lightroom. 

 

Attached you can check messages (sorry, it is in Portuguese). 

 

Version installed is 8.4, and I am using Windows 11.

 

Thank you.

Sameer K
Sameer KCorrect answer
Community Manager
Jul 16, 2025 4:48 PM UTC

Hey, @fesilvestre. Welcome to the Lightroom Community. I reviewed the account you used to log in and found an active subscription.

Does a centralized IT team manage this machine? If so, you might need assistance from the IT team to troubleshoot this issue.

If it is a personal machine, could you try these steps?

 

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

 

Let us know if the error persists. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

View reply

6 replies

Baptiste L
Baptiste L
Participant
Apr 27, 2026 1:33 PM UTC

Hey Sameer, what would be the solution on Mac ?
I have the same problem…

 

Translate
Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
Apr 28, 2026 11:03 AM UTC

Hey, ​@Baptiste L. Thanks for the comment. Similar to the OP (fesilvestre), I reviewed the account you used to log in and found an active subscription from your work. 

Does a centralized IT team manage this machine? If so, you might need some help from the IT team to troubleshoot this issue.

For now, I’ll share the steps for macOS that you can try: 

  • Press CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter in the Creative Cloud app. Select 'Close Creative Cloud and related processes' > click on Go.
  • Go to Activity Monitor and force-stop any other Adobe-related processes. After all other tasks are closed, the 'Adobe IPC Broker' process must be closed.
  • Now use Spotlight Search & search for Keychain on macOS.
  • In Login, & Local Items, clear out any certificates & signatures related to Adobe. 
  • Restart the Mac. 
  • Sign in to the Creative Cloud desktop app again.

 

Let me know how it goes. Thanks!
Sameer K

Translate
Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
Jul 16, 2025 4:48 PM UTC

Hey, @fesilvestre. Welcome to the Lightroom Community. I reviewed the account you used to log in and found an active subscription.

Does a centralized IT team manage this machine? If so, you might need assistance from the IT team to troubleshoot this issue.

If it is a personal machine, could you try these steps?

 

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

 

Let us know if the error persists. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

Translate
fesilvestreAuthor
Participant
Jul 16, 2025 10:18 PM UTC

Hello @Sameer K 

Thank you for the feedback. I contacted Adobe via Instagram, and they asked to follow these steps. Did it yesterday, now I will wait a few more days to be sure it is solved. Problem happens occasionally. And I will let you know. Tks.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices