Error while launching

Question

1. Lightroom 8.5.1
2. Macbook Air M1 2020 8 GB Tahoe 26.0
 
3. Hi, trying to open Lightroom Creative Cloud and each time it closes with following errors (see screenshots). Don't know where to post, tried reinstall Creative Cloud and Lightroom 3 times already and still doesn't help. Any ideas how to tackle this issue? Thanks.

nikunj.m · Accepted Answer

@nikunj.m

Did all steps and unfortunately no success. 12013 error notification has disappeared, though. But 102 remains, as you can see on screenshot attached.

Thanks,

Samir

I'm sorry that the issue persists! Is the machine that you're using managed by IT or is it your personal machine?

For error 102, have you checked out this conversation: https://adobe.ly/4mujytv ?

Thanks,
Nikunj

Srishti Bali · Answer

Hi @kasumovsamir

Sorry to hear about the trouble with Lightroom CC. Let’s try to pinpoint what’s going on so we can fix this. Could you share a few more details:

Which macOS version are you running (and the build number)?
Did Lightroom CC ever work on this MacBook Air before, or is this a fresh install?
When did the issue start (after an update, after installing new software, etc.)?
Are there any plugins or third-party add-ons installed?
Does anything show up in your Mac’s Console app (logs) when Lightroom tries to open (any crash reports)?

In the meantime, you might try some of these steps from Adobe’s troubleshooting guide they often help resolve launch issues: Lightroom Basic Troubleshooting – Fix Most Issues. Let us know how it goes.

Regards,

Srishti

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