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다경이20791839
다경이20791839
Participant
June 16, 2019
Question

Evaluation has expired Error message

  • June 16, 2019
  • 1 reply
  • 202 views

I deleted the app, reinstalled it, and logged in. I get a message saying that the trial has expired. June 10 Mobile Lightroom cc Regular settlement of 5,500 won has been paid, and I get a message that I have already purchased another id as a duplicate payment to pay for the error message again. Paid service is not available.
please check.

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1 reply

Akash Sharma
Akash Sharma
Legend
June 18, 2019

Hi 다경이,

This is not a typical experience, sorry to hear about this.

I have asked our Engineering team to check your Adobe ID and check what might be causing this issue. Please send me a private message with your Adobe ID and a screenshot of the error message you're getting.

In the meanwhile, have you tried logging in with any other Adobe ID that you might have?

Thanks,

Akash

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