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Participant
August 6, 2026
Question

Every time am going to edit blur it's saying something wet wrong and it have not received payment yet what's the problem?

  • August 6, 2026
  • 1 reply
  • 9 views

I also want to know how to pay for the service

 

    1 reply

    Anshul_Saini
    Community Manager
    Community Manager
    August 6, 2026

    Hi ​@Vivacious_passioncb84,

    Thank you for reaching out. I'd like to help you get to the bottom of this.

    First, I checked the email address associated with your Community account, and it currently has no active Lightroom subscription linked to it.
     

    A couple of questions to help us move forward:

    • Do you have a separate email address where you may have purchased or activated a Lightroom subscription? If so, could you share it via a private message so we can look into the status of that account for you?

    • Regarding payment: If you haven't yet subscribed, you can purchase a Lightroom plan directly through the Adobe website. However, if you believe you've already paid or signed up, it's possible the subscription is tied to a different email/Adobe ID than the one you're currently logged into the app with.
       

    To help us investigate further, could you also provide:

    • What device and operating system are you using?

    • What version of Lightroom are you running?

    • A screen recording of your workflow, showing the steps from opening the app through to the error message you receive when trying to use Blur. This will help us see exactly what's happening and connect the dots.
       

    Looking forward to your reply so we can get this sorted out for you.
     

    Best regards,
    Anshul Saini