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Participant
Jul 8, 2026 4:51 PM UTC
Question

Everytime I am trying to remove a section of a photo. I select the remove tool and my area then the remove button. I keep getting a message that there is no internet connection, but I am on the internet

keeps telling me there is no internet connection, but I am on the internet on this device.

 

    2 replies

    Claire H.
    Community Manager
    Community Manager
    Jul 22, 2026 1:02 AM UTC

    Hi ​@MKAY, I'm just checking in to see if you are still running into this issue or has ​@PeterB217095629 been able to help troubleshoot? Otherwise, have you had a chance to try these basic troubleshooting steps in this article: https://adobe.ly/48dzRau? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

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    Community Manager
    Jul 9, 2026 3:31 PM UTC

    I will private message you to get some more information.

    -Peter

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