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Jona Tonkovic
Jona Tonkovic
Participant
February 15, 2026
Question

Export problem after AI update required

  • February 15, 2026
  • 1 reply
  • 0 views

There’s a glitch in the lightroom when exporting photos where AI update is required. Long story short I have been fixing some photos with AI tools (removing people) and now when I want to export photos I get a message that AI update is required for some photos. If I select the checkbox and press ‘export’ nothing happens. I tried restarting lightroom and my Macbook but problem wasn’t resolved. if I try to export photos without AI update then export I can export photos immediately without any issues.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    February 17, 2026

    Hey, ​@Jona Tonkovic. Welcome to the Lightroom Community. I'll need more info to help you figure this out. Please share the system info from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

     

    Does this happen with a specific set of images?  Were these images imported into Lightroom on the same device or via another surface with Lightroom?

    Please follow the steps and let me know how it goes: 

    1 - Close Lightroom

    2 - Go to the following locations and delete everything inside the ModelZoo folder.

    MacOS: /Library/Application Support/Adobe/CameraRaw/ModelZoo/

    MacOS: ~/Library/Application Support/Adobe/CameraRaw/ModelZoo/

    Note: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory. 

    3 - Launch Lightroom & try to export. 

    4 - If this does not work, you can uninstall Lightroom from the Creative Cloud desktop app and start over from step 2, and install Lightroom at step 3. 

     

    Let me know how it goes. Thanks!
    Sameer K

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