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lissa8869
Participant
June 30, 2018
Question

Extremely slow sync from desktop app to cloud/mobile apps

  • June 30, 2018
  • 4 replies
  • 766 views

I edited 13 raw files with LR CC (and saved to an external drive as jpg). It's been syncing to the cloud for well over 6 hours. It used to be almost immediate. Please advise

    This topic has been closed for replies.

    4 replies

    CMass
    CMass
    Legend
    August 10, 2018

    Hi lissa8869

    I'm so sorry it was taking that long to sync your images! It looks like you tried to troubleshoot this with an ACP. Was the issue resolved?

    Best,

    Carissa

    L
    lissa8869Author
    Participant
    July 1, 2018

    Yes circle was spinning and photo count was reducing, it was just taking hours vs minutes

    L
    lissa8869Author
    Participant
    June 30, 2018

    I’ve tried both closing and logging out of both the desktop and mobile apps with no difference in upload speed. I suppose I could try uninstalling and reinstalling

    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    July 1, 2018

    Uninstalling/reinstalling is unlikely to fix the issue. Can you tell me what you mean when you say "It is syncing correctly"? Are you seeing the photo count reducing? How many images are still pending?

    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    June 30, 2018

    Look at those 13 images in the Square Grid (press G), and check the sync status icons bottom right corner of the thumbnails. Are any of them showing the spinning blue circle (indicating that they're still syncing) or do they have a small circle (blue or white) with a checkmark? If the latter, click on the cloud icon top right of the LRCC window and you'll see the current sync status. Does it say "Syncing xx Photos" or does it say "Syncing Photos" (i.e. no number)? If the latter, try closing and restarting LRCC and see if that clears the "still syncing" condition.

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    lissa8869Author
    Participant
    June 30, 2018

    It is syncing correctly just extremely slowly. It was syncing almost immediately when just a month ago. I’m wondering if there was an update (I have updates set to automatically install) that has slowed down the process.

    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    June 30, 2018

    There's nothing in the last update that should cause what you're experiencing. Taking over 6 hours to sync edits to 13 pictures is just wrong, it should normally take a few seconds. Have you tried closing and restarting LRCC?

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