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Participant
August 21, 2020
Question

Fail to import images on an android

  • August 21, 2020
  • 3 replies
  • 656 views

Hi, my importing has failed for a few weeks now and I can't seem to find anywhere online with good advice 

 

I normally share the photosto  lightroom from my phone gallery or click the image add button and import from my phone devise. None of which work as it just says "failed to import" or "failed to load photo" 

 

My photo grid is also just grey and does not load any of my photos in the libaray unless I click on them - which takes a while to load. I have enabled and unabled auto import but that has not helped. 

 

Not sure what else to do

 

Phone: Samsung S8 Andriod 

Location : UK 

 

 

This topic has been closed for replies.

3 replies

Participant
September 23, 2020

Same here

webside not available and no sync

on my

Note 20 ultra

 

Participant
September 16, 2020

Hi - have you managed to fix this? The same thing has happened to me, was working fine for ages and now its failing to import - so frustrating

Participant
September 23, 2020

I'm having the same problem, can't import any new pictures and I've been using this app for a very long time, been experiencing this issue since the first week of September and still waiting on a fix.

 

I have a Samsung S8 Active, and the app is the latest version 5.4.1. 

99jon
Legend
August 21, 2020

Which Android version do you have installed? There was a recent v5.4 update at Google Play.

Participant
August 21, 2020

Hiya, yep I have the 5.4V and recently got the update 

Participant
August 22, 2020

I have the same problem with my Android and also my Lightroom is up to date. This have been happening to me like for 3 weeks. I can't use it.