Participant

Answered

Fixed: Missing Images and Presets after Lightroom Mobile 5.4 update

Forum|Forum|5 years ago
August 18, 2020
82 replies
10759 views

So, Lightroom automatically updated and I lost everything I had until this morning when I last used it.

I hope theres a way to recover my work back.

{Moderator Note: Edited the thread title, LRMI-4199043}

This topic has been closed for replies.

Correct answer Sahil.Chawla

Hi All,

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud.

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers.

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0.

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.

If you are affected by this issue, please refer to the information in our forum.

See this article for more details.

Regards,
Sahil

Show previous replies

J

jhoanna5CF8

Participant

Woke up this morning to check that all of my photos stored in light were deleted. why is that????

Akash Sharma

Legend

Hi there,

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

This is a known issue and our engineers are currently investigating the issue.

Please checkout this discussion and share your subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

Thanks,

Akash

D

DevinDahlgren

Known Participant

I used the LR Camera feature for the first time on a recent backpacking trip. My goal was to capture photos in RAW dng to edit later on my desktop. I was able to then view my photos in the LR Camera Photos folder and I even edited one while in the field using the app. Due to being in the wilderness with no cell signal, I had the phone set to Airplane mode to save power. I also closed all the apps, including LR Mobile, before putting my phone away for the evening to limit any possible power loss. When opening LR Mobile upon returning home, I've discovered NONE of my photos shot using the LR Mobile app exist anymore. Meaning nothing existed in the LR Camera Photos folder. At least so it seems. I've checked my Adobe cloud, iCloud, and even did the trick of connecting my iPhone to my Mac. Would this have anything to do with no internet connection for syncing? So far, this is extremely disappointing as I captured a few meaningful images while out there.

Akash Sharma

Legend

Hi there,

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

This is a known issue and our engineers are currently investigating the issue.

Please checkout this discussion and share your subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

Thanks,

Akash

J

Jessie0101

Participant

Signed out of my Lightroom app and when I logged back in, all my photos and presets were gone. I've been using LR mobile app for a few years now. Can I recover my photos and presets?!

Akash Sharma

Legend

Hi there,

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

This is a known issue and our engineers are currently investigating the issue.

Please checkout this discussion and share your subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-today-18th-august-2020

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

Thanks,

Akash

jennav36531090

Participant

Woke up to 1000's of photos in my LR app

GONE-- presents gone too! Please help!!!

Akash Sharma

Legend

Hi there,

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

This is a known issue and our engineers are currently investigating the issue.

Please checkout this discussion and share your subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

Thanks,

Akash

R

reliable_Symphony5E81

Participant

Mine have done the same thing and I've lost presets I've Purchased years ago that I can't get back?

W

Wikanda0101

Participating Frequently

I have same problem! And I already contact customer service.

B

brendagisselleAuthor

Participant

At least it wasn't "oh, you had to make sure everything was sync before the update" when everything has been stnced since long ago!

C

charlotte0D44

Participant

I've just opened my app to find my own presets and pictures are missing 😭😭😭

N

Natalie5F9F

Participant

Hey so I went to edit some photos today for work and I've lost several thousand photos and custom presets I'd been using and tweaking over the last year or so, beyond devastated! I use these presets daily for work. I've noticed a couple other posts from the last hour with the same issue so figured as many as possible would hopefully catch Adobe's attention. Really need this rectified, please help!

Akash Sharma

Legend

Hi there,

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

This is a known issue and our engineers are currently investigating the issue.

Please checkout this discussion and share your subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

Thanks,

Akash

R

Raeben0101

Participant

Seems to me Adobe has a mess to clean up...

As a software company you'd expect them to cover their tracks when updating new software. Clearly, someone was slacking.. Adobe should be held responsible for resolving this issue. Or at least come out with an explaination as to how they managed to screw up this bad. There are a lot of upset people right now, including myself, that lost tons and tons of data due to a lack of accountablity.

FIX YOUR PROBLEM ADOBE!!!!!

S

Sheila0101

Participant

I'm having the same troubles. I have been about an hour on the live chat of adobe and no one was able to help me. It's a disgrace. All the work gone. I just hope there is a way to recover that

G

grantc52449889

Participating Frequently

Just want to chime in and say that I've had a partial loss of media, only stuff which looks like it hasn't synced to the cloud has been affected.

Adobe, was a company who produces software that is relied upon by casual, enthusiast and professional photographers around the world, how the hell did a bug like this make it through your quality control. This is frankly embarrassing.

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