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Participant
August 18, 2020
Answered

Fixed: Missing Images and Presets after Lightroom Mobile 5.4 update

  • August 18, 2020
  • 82 replies
  • 10759 views

So, Lightroom automatically updated and I lost everything I had until this morning when I last used it.

 

I hope theres a way to recover my work back.

 

 

 

{Moderator Note: Edited the thread title, LRMI-4199043}

This topic has been closed for replies.
Correct answer Sahil.Chawla

Hi All,

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud. 

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. 

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. 

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue. 

If you are affected by this issue, please refer to the information in our forum.

See this article for more details. 

Regards,
Sahil

82 replies

Participant
August 18, 2020

I have same issue

Participant
August 18, 2020

I just got on my lightroom app to see almost all photos and presets gone. Has this happened to anyone and how do I fix it? 

Participant
August 18, 2020

I have the same problem!