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adrianbrenner
adrianbrenner
Inspiring
April 5, 2019
Answered

Folder not syncing from PC to mobile phone/tablet

  • April 5, 2019
  • 2 replies
  • 623 views

I have just synced 2 albums within a folder in Lightroom CC, but when viewing the same folder on either my tablet or mobile phone, only one of the albums shows up? The total number of photos within LR CC is the same across all devices however.

This topic has been closed for replies.
Correct answer adrianbrenner

I have never seen this happen before. I don’t know for sure but it really feels like this happened because of the name. I would avoid using periods “.” in album names. Possibly that is what caused the conflict. Did you log into Lightroom on the web at lightroom.adobe.com. What do you see there?


Thanks Theresa, I decided to go down the route that I feared I may have to initially, so I deleted the album, then deleted the photos themselves from "All Photos", recreated the album and added the photos back in, and everything appears to be syncing correctly now.

Photos are now showing in the album across all devices.

Side note, the album is called "sorasu.jp 2" like it was previously and everything is syncing correctly so doubt that it was a naming error?

I'm really not sure what the root cause of this actually was.

2 replies

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
April 5, 2019

Can you share screen captures of each? Also what do you see when you log in at Lightroom.adobe.com?

adrianbrenner
adrianbrennerAuthor
Inspiring
April 6, 2019

Please see screen captures of LR on my PC, LR web version and LR on my mobile device respectively.

99jon
99jon
Genius
April 6, 2019

Is sync fully complete in the desktop app? Have you checked for sync errors?

You can use the filter icon next to the search box to filter for sync issues.

Try leaving the desktop app open for a good while to see if anything changes:

99jon
99jon
Genius
April 5, 2019

That seems unusual if the number of items is shown as two in the desktop version.

On phone or tablet can you click the three dots to the right of the folder? Does that let you add an album?

adrianbrenner
adrianbrennerAuthor
Inspiring
April 5, 2019

Yes, clicking the dots (on my phone) gives me a number of options, starting with "create album" and ending with "delete". I can create another album within that folder, and even name it the exact same name as the folder that appears on the PC version but still no sync.

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