Folders disappearing - not in sync

Forum|Forum|5 years ago
October 26, 2020
1 reply
345 views

Hello all,

I have a total of 6 albums in Lightroom (Cloud Version) and when I open up the desktop app it sometimes shows this (which is the incorrect album structure):

and sometimes this (which is the correct structure):

Please help - it seems completely random!!

This topic has been closed for replies.

selondon

Community Expert

Things like this normally occur when you are logging in with two different IDs, but guess that isn't the case here?

What do you see at http://lightroom.adobe.com/ and where are the photos coming from? (Synced from Classic? Imported direct into Lr Desktop? Imported via Mobile?)

P

Paris C.Author

Participant

Hi there selondon,

No I am not logging in with two user IDs,

Upon entering the above URL I get the correct folder structure:

but when I hit refresh I get the incorrect structure!!:

When I keep on refreshing I sometimes get the first image and sometimes the second....

On lightroom mobile I get the correct view everytime

Please help?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded