Generative Upscale was working fine, but is now "currently unavailable" in Lightroom v9.2—why?

Question

I have successfully upscaled both raw and jpegs a total of eight times using Generative Upscale in Lightroom v9.2. Everything worked perfectly, until yesterday evening when I received a “Service Unavailable, try again later” message. Thinking the server might be overloaded with requests, I thought I’d try again this morning and I still get the same message.

I know I have enough credits as the last time I upscaled I had 80 credits left, enough for 4 more upscales this month.

So, is this a server capacity issue because everyone is trying it out? Or, is there something else wrong with the system?

PeterB217095629 · Accepted Answer

Apologies for the service unavailability, it was indeed on our end -- we have worked with our partner to correct this issue and everything should be working now, as you have seen. Thank you for reporting this.

-Peter

luxBorealis · Answer

FYI — It is now working. Not sure if it is now working due to re-starting Lightroom or whether a problem at the Adobe end was solved.

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