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Participant
October 5, 2022
Question

Getting error trial has expired even when the subscription is taken.

  • October 5, 2022
  • 2 replies
  • 123 views

payment error

 

 

the payment was made for a year, but a window pops up saying that my trial period is over.

how can this be?? payment was made a few weeks ago for 12 months.

 

 

 

{Title edited by Moderator}

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2 replies

Adobe Employee
October 5, 2022

Hello @ИлонаST 

I see your account has a valid Lightroom Mobile subscription through Google Play.  Is the issue you see on your Android device, or on a computer.  Your subscription supports all mobile phones and tablets, but not Lightroom for Mac or Windows.   If you need Lightroom on your computer too, you should cancel your current mobile-only plan, and subscribe to a new plan that includes Lightroom desktop apps.  Plan options can be found here: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html 

Ranjisha Sengupta
Legend
October 5, 2022

Hi there,

 

Thanks for reaching out. Which version of Lightroom did you purchase? Did you try signing out and signing back in? 

Are you logged in with the correct Adobe ID? 

Please try the steps mentioned in this article: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html.

 

Let us know if it helps.

 

Thanks,

Ranjisha