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defaultj7uyxdq2lah7
Participant
July 4, 2021
Question

Getting Photos Back

  • July 4, 2021
  • 2 replies
  • 137 views

Hello,

My presets deleted after the last update and a suggestion to get them back was to delete the app then download it again. I did this and then obviously my photos deleted too (this also did not solve the preset issue, so that was a big mistake). I didn't think this would be an issue since I would sign back into my account and thought my photos should be saved. The photos did not come back, so I'm curious if there is a way to get them back. Thanks! 

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2 replies

C
Charlie.D
Inspiring
July 14, 2021

@defaultj7uyxdq2lah7 

The last app update moved the Preset button.

 

The Presets and Profiles buttons moved locations on the Edit toolbar -- Look towards the options on the left side of the Edit screen.  Tap Presets, and switch from Premium to the Library tab, and scroll down until you see User Presets--your presets should be there.

 

Please see selondon's advice about restoring a backup -- unless you are a paid (syncing) Lightroom user, restoring a backup of your device from a time when your photos and presets were present are all we can recommend for image recovery.  

selondon
Community Expert
selondonCommunity Expert
Community Expert
July 5, 2021

If you don't have a subscription, then usually the only way to retrieve them is via a full device back up.

 

In case anyone else has further advice... which device are you using?

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