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Wolska
Wolska
Participant
November 7, 2021
Question

Having problems with synchronization between my desktop and my IPad

  • November 7, 2021
  • 1 reply
  • 262 views

Hello, since the latest update, I am having problems with synchronization between my desktop and my IPad. Few hours ago, I uploaded photos from my sd card to my LR on my desktop, and it doesn’t show on my IPad Pro LR. It usually takes a min or so. Today it’s not synchronizing at all. 

 
Does anyone have a solution for this?
Thank you,
 

 

 

This topic has been closed for replies.

1 reply

C
Adobe Employee
Charlie.D
Adobe Employee
November 8, 2021

Hello @Wolska 

I hear there was a temporary cloud service degradation yesterday, and it has since been resolved.  Is this working better for you now?  If not, does it help to relaunch the apps?  

Wolska
WolskaAuthor
Participant
November 8, 2021

I relaunched the application few times, I updated also my iOS. Moreover I uninstalled and reinstalled the LR on both devices. I noticed that the IPad synchronization workes fine, because the changes which I applied on an image it showed on the LR desktop. The desktop synchronization doesn't work. I called the 1 800 number, to resolve the problem, spoke with Yash. He was very helpful, we thought that the issue was resolved, because the desktop LR synchronized to the number of images that I have on the IPad Pro.  After I disconnect with the technician, I let the LR run on the desktop with synchronization. It got to 17 hundred images, and it's up and down the number. It's acting like in the loop. Also, I can use my password for my desktop to make some changes, after the remote screen I did with the technician.

Here are the screenshot of the files that he removed it, and toled me to keep it in the folder for few days.

The second screen shot is of the synchronization 

I guess there won't be anything screenshots because my desktop doesn't take my password after the remote screen sharing.

The whole day it's taking to resolve this problem, not counting I have images that I have to proper for Wednesday.

Charlie please help, thank you.

 

C
Adobe Employee
Charlie.D
Adobe Employee
November 9, 2021

Hi @Wolska 

I work on the LR iOS team doing some testing, and I'm not sure what to recommend to further debug LR Desktop and don't want to work against the advice the Support team has given you.  Please do resume your efforts to work with Adobe Support on this.

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