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seongwoo
Participant
Jul 28, 2026 11:24 AM UTC
Question

HDR editing unavailable on Galaxy Z Fold7 (officially supported device) — same issue on both Play Store and Galaxy Store builds

The Samsung Galaxy Z Fold7 is listed as an HDR-compatible device (Android 16 or later) on Adobe's official support page (https://helpx.adobe.com/lightroom-cc/using/hdr-android.html). However, when I toggle on "Edit in HDR Mode" in the Light panel, an error appears saying HDR is unavailable / not supported on this device, and the HDR section of the histogram is unusable.

Lightroom Mobile Version Number: v11.4.5
Installed From: Tried BOTH the Google Play Store build and the Galaxy Store build — identical issue on both
OS Version Number: Android 16 / One UI 8.5
Device Model: Samsung Galaxy Z Fold7 (SM-F966N)

Step-by-step Reproduction Instructions:
1. Open Adobe Lightroom on the Galaxy Z Fold7 (unfolded main display, full screen).
2. Open a photo in the Edit module.
3. Select Light panel, scroll down, and toggle on "Edit in HDR Mode".
4. The "HDR Unavailable" error appears.

Expected Result: HDR editing mode should activate, since the Z Fold7 is on the official supported-device list.

Actual Result: An error popup states that the High Dynamic Range display is not supported on this device, and HDR editing cannot be used.

 

 

Troubleshooting already performed:
- Power saving mode: OFF
- Battery: fully charged
- Adaptive brightness: OFF / Extra brightness: OFF
- Manual screen brightness set below 50%
- Full device restart after changing display settings
- Latest One UI software update installed
- Tested on the unfolded main display in full screen (not multi-window or pop-up view)
- Uninstalled and reinstalled the app; tried both the Play Store and Galaxy Store versions
- Verified that system-level HDR works correctly in other apps: YouTube HDR videos and Samsung Gallery Super HDR photos display properly. The device's HDR pipeline is functioning — the issue is specific to Lightroom.

    8 replies

    Claire H.
    Community Manager
    Community Manager
    Aug 19, 2026 9:01 PM UTC

    Hi ​@seongwoo, I'm just checking in to see if the suggestion helped or if you are still running into this issue?

    “Please try connecting to the internet, and while being connected, either force quit and relaunch the app, or preferably log out and log back in? This will ensure the latest configuration values are fetched, and the user is targeted for the new experience.“

    Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

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    Rikk Flohr-Retired
    Adobe Employee
    Jul 30, 2026 12:46 PM UTC

    Update: Your issue should be resolved now. Can you confirm and let us know if HDR is working now?

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    Rikk Flohr: Adobe Photography Org
    seongwoo
    seongwooAuthor
    Participant
    Jul 30, 2026 5:44 PM UTC

    Thanks for the update. I just checked on Lightroom Mobile (Android) on my Galaxy Z Fold 7, but HDR still isn't working on my end.

    Please let me know if there's anything else I should try, or if you need any further details from my side.

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    Rikk Flohr-Retired
    Adobe Employee
    Jul 30, 2026 6:15 PM UTC

    Have you tried restarting the App or the Device?

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    Rikk Flohr: Adobe Photography Org
    Rikk Flohr-Retired
    Adobe Employee
    Jul 29, 2026 3:25 PM UTC

    Greetings,

     

    The team has reviewed the issue, and it is not a bug per se, but rather a server setting that should be updated soon. I will post back when they advise me the change is made. 

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    Rikk Flohr: Adobe Photography Org