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master_imageB82D
Participant
December 16, 2019
Question

HEIC and MOV file formats fail to import

  • December 16, 2019
  • 2 replies
  • 262 views

Lightroom not allowing me to import HEIC and MOV files that were impotered from iphone. Can anyone tell me how to enable this? I have the CC version of adobe and my mac is updated with the latesest software.

 

 

 

(Title edited by Moderator for clarity)

This topic has been closed for replies.

2 replies

99jon
99jon
Legend
December 18, 2019

It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, MacOS Mojave (10.14) Catalina (10.15)
• Lightroom 3.1 2019/11/01
You can find this from your application menu:
Help >> System Info

Akash Sharma
Akash Sharma
Legend
December 18, 2019

Hi there,

 

Sorry that Lightroom is not importing HEIC and MOV files from your iPhone. 

 

Are you getting any error message while trying to import them? Did you converted these files outside of Lightroom? Are you importing the files directly from phone or card?

 

Thanks,

Akash

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