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Participant
January 20, 2020
Question

Hello check please my account I paid for the full package

  • January 20, 2020
  • 2 replies
  • 271 views

Hello check please my account I paid for the full package, thank you very much 

This topic has been closed for replies.

2 replies

greule
Inspiring
January 20, 2020

Could you try a "Restore Purchases" via the Lr Mobile settings, which can be triggered via the top right 3-dot menu in albums view and when you then tab on the first account-entry.
If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.
Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials. Hope this helps. - Guido/ Lr Mobile QE

JohanElzenga
Community Expert
Community Expert
January 20, 2020

This is a user to user forum. If you have a problem with your account, contact Adobe by phone.

-- Johan W. Elzenga