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O
onemanmedia
Participant
December 10, 2016
Answered

HELP!!! All photos taken in Lightroom Mobile are GONE!!!

  • December 10, 2016
  • 2 replies
  • 868 views

I am so upset!  My Lightroom stopped syncing my mobile pics to my desktop...I had a TON of pics on my iPhone of my kids that I could not get to sync up to my desktop.  Lightroom kept saying I had a duplicate catalog....so it told me to delete the data on Lightroom Mobile...after several days of trying to remedy this, I went ahead and deleted the data...BUT the photos that where taken with my phone are now GONE!!!  I am sick about this...I had no idea that it would delete the images off my phone that where taken with lightroom...I did not realize that the data would be removed from my phone as well...is there ANY WAY TO RETRIEVE THESE IMAGES????  It seems like it would have told me that all photos on my devices would be deleted...this is a VERY bad flaw!

Any help on this...PLEASE??

Chad

[Moved from The Lounge​ to a more product-specific support forum - moderator]

    This topic has been closed for replies.
    Correct answer selondon

    Try this thread One Man,

    If they made it to the Cloud you may be lucky and Peter maybe able to help

    Lightroom Mobile Photos Gone

    2 replies

    selondon
    Community Expert
    selondonCommunity ExpertCorrect answer
    Community Expert
    December 12, 2016

    Try this thread One Man,

    If they made it to the Cloud you may be lucky and Peter maybe able to help

    Lightroom Mobile Photos Gone

    O
    onemanmediaAuthor
    Participant
    December 10, 2016

    I need to clarify...it did not tell me to delete data off Lightroom mobile, but Creative Cloud....I never assumed it would delete the pics off my phone as well...there was no warning at all...but I could not get the pics off my phone into lightroom...Am i hosed on this deal?  Are lightroom images not stored on the phone itself?  It must be because I was shooting raw and there was now way they could have uploaded them that quickly...I took pics this morning of kids with Santa...SO FRUSTRATING!

    TotallyUnstoppable
    TotallyUnstoppable
    Inspiring
    December 12, 2016

    Not sure whether it's a flaw per se, as much as that the interface could do with a better message and users could do with better understanding of what "sync" means.  "Sync" is a two-way process: what's added to your phone is added to your computer; what's added to your computer is added to your phone; what's deleted from one is deleted from the other.

    You could try opening your computer's back-up LR catalog to see if the images are still there, or even run a file recovery tool against your hard drive.  On my Mac, sync'd mobile photos are stored in the "Mobile Downloads.lrdata" package.

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