Help-can't edit Lightroom Mobile

Forum|Forum|3 years ago
February 7, 2023
2 replies
1434 views

Light room mobile for Android. Always crashes but was usable. I pay for premium and starting today I can'tedit Photos. Editing options are greyed out. I've been using Lightroom at least ayea and while plenty frustrating I've never not been able to edit. Please help I have others wanting to see pictures they are

waiting for. I use Android and after finding out today during online Chat with help center that the App and Android don't play well together, I was able to edit the past year. So something has

Changed

Thank you

Android

This topic has been closed for replies.

M

Marilyn25311102wi6lAuthor

Participant

I have the Same Exact issue. I thought freezing was bad. Hoping This gets fixed soon. yesterday morning I was editing.. Today can't.

Sameer K

Community Manager

I'll need more info to help you figure this out. What version of Lightroom & specific device are you working on? Please share more details, like screenshots or video recordings of what you see.

Try keeping the device in Flight Mode & without internet when you launch Lightroom & then try using Lightroom. If this does not help, try this:

Log on to Lightroom Web (https://lightroom.adobe.com) & ensure everything is synced & uploaded to the cloud. Only when you're sure, try this:

Clear caches & data before you uninstall Lightroom.
Restart the device.
Install Lightroom.
Before launching Lightroom, go to Lightroom's App info in mobile settings & allow permissions to Lightroom.
Sign in & let me know if the issue exists.

Let me know how it goes,

Thanks!
Sameer K.

M

Marilyn25311102wi6lAuthor

Participant

Thank you! I am going to try this

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