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Participant
July 31, 2018
Answered

Help Function (F1 key) fails

  • July 31, 2018
  • 2 replies
  • 615 views

I am using Lightroom Classic CC.  I cannot reach the Adobe server when using "Lightroom Help," from either the Help menu or the F1 key.  Here is the URL that LR attempts to reach: 

http://community.stage.corp.adobe.com/chcservices/services/redirect?u=http://help.stage.adobe.com&p=Lightroom_6.0&l=en_US&id=AH_HOME

My Firefox browser returns "Hmm. We’re having trouble finding that site.  We can’t connect to the server at community.stage.corp.adobe.com."

What is the correct URL to reach the Help Function for Lightroom Classic CC?  Can I modify the URL contained in the LR program?

Thank you very much.

This topic has been closed for replies.
Correct answer Sahil.Chawla

Hi Rbinden,

We're sorry to hear about the F1 key not working, could you please let us know what operating system you're working on?


Could you please make sure that you're using the latest version of Lightroom CC which is version 1.4?

You can update the application via Creative Cloud desktop app. If you do not see the update for Lightroom CC, then try signing out then back into the Creative Cloud app and see if it helps.

Regards,
Sahil

2 replies

JP Hess
Inspiring
July 31, 2018

Are you certain you are using Lightroom Classic CC? When I hit the F1 key, this is the link I get:

Adobe Photoshop Lightroom Classic CC Learn & Support

My browser converts it to a textual description rather than the actual address, but it is nothing like the address that you posted. There is no mention of Lightroom 6 in the address line.

rbindenAuthor
Participant
August 1, 2018

Thanks for your advice.  Apparently, I had a no-longer-supported version of LR.  I updated it and now it's working.

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
July 31, 2018

Hi Rbinden,

We're sorry to hear about the F1 key not working, could you please let us know what operating system you're working on?


Could you please make sure that you're using the latest version of Lightroom CC which is version 1.4?

You can update the application via Creative Cloud desktop app. If you do not see the update for Lightroom CC, then try signing out then back into the Creative Cloud app and see if it helps.

Regards,
Sahil

rbindenAuthor
Participant
August 1, 2018

Thanks.  An upgrade to the latest version cured the problem.

Sahil.Chawla
Adobe Employee
Adobe Employee
August 1, 2018

Glad we got it working! Feel free to reach out to us for any future queries.