Help getting technical support - Ongoing LR issues since June 2019

Good Evening,

I am looking for someone that might take an interest in helping me to get my Lightroom issues resolved.  They have been going on since before JUNE 27th.  We have had numerous tickets open, escalated and then closed before the problem was ever resolved.  During our last phone call on 10/9/19, we were issued 93 credit days as well as a refund for our most recent bill, however that only covered through November 2nd.  I spoke with Disha who promised me I would be contacted about the status of our ticket.  We have heard back from no one at all & have attempted to contact Adobe and waited on hold for 90 minutes and never got anyone.  In addition, my husband inquired via email about the status of our ticket almost a week ago and never received a reply.  We aren’t even able to open lightroom on our desktop or use it.  All of our purchased presets are for lightroom and we are unable to use them.  We aren’t able to work on our family projects.  Our hands are tied.  At this point, our family has invested too much into lightroom and we would like to be able to use it.  Please, is there someone that cares to help us?