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A
Anonymous_MK3782
Participant
September 11, 2025
Question

Help! Lightroom Android Update Wiped My Photos & Settings

  • September 11, 2025
  • 1 reply
  • 415 views

Hi Adobe Support,

I updated Lightroom on my Android to the latest version, and now all my imported photos, edits, presets, and settings are gone. Nothing’s in the Deleted folder, and any new photos I import disappear when I close and reopen the app—like it’s resetting itself.

I’m really stressed about losing my work. Can you help me recover my stuff and fix this issue? I’m using a Samsung Galaxy S24 Ultra, Android 15. My Adobe ID is <email redacted by mod>. Please let me know what I can do!

 

Thanks

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
September 11, 2025

Hi @Anonymous_MK3782, welcome to the community! I'm really sorry to hear your work is missing, I know how stressful that can be.

Just to help us get a better idea of what might’ve happened, could you let us know if you were using the free version of Lightroom Mobile or if you had a paid subscription? Also, did you recently uninstall the app or sign out of your account?

If you do have a subscription, try logging in at https://adobe.ly/42kbEM6 to see if your edits are still there.

Let me know what you find or if you need help checking, happy to assist!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
A
Anonymous_MK3782Author
Participant
September 11, 2025

Hi Aleke,

I have been using free version of Lightroom for Android. I didn't uninstall or signed out of the account. It was just a normal update i did from the playstore like for all the other app.

In the app information for Lightroom, i can that there is still data available of ~3+ GB, i will attach the image so you can see.

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