HELP! Lightroom still showing I need to subscribe

Question

I tried Lightroom as a trial, and after that trial ended I decided yes, I want to add it onto my Adobe Creative Cloud Subscription. I keep going to hit 'buy now' and it says it's successful, I see it in my creative cloud portal, but it won't let me use any of the features! Everything is still blocked!

Am I missing something? I've tried uninstalling and reinstalling so many times and nothing is working.

Sameer K · Answer

Hi Nicolet,

Thanks for reaching out. We're sorry for the trouble with Lightroom. We're here to help.

Could you please share the version of Lightroom & the specific macOS you are working on? We could not locate a subscription or active profile under your email address in your profile.

Could you please share a screenshot of this behavior? Could you also share your Adobe Id with me through direct message only?

This is a user-to-user forum. If you have been charged on your account & still unable to access the apps, you can reach us.

Here is a link where you can contact our team via live chat or call for an account or payment-related issue.

https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html

You can read this FAQ to learn more about Creative Cloud Photography plans: https://helpx.adobe.com/creative-cloud/faq/CCPp.html

Let us know if this helps,

Thanks!

Sameer K

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