Hi, I payed for a yearly premium subscription back in May of 2026. For some reason it’s saying it do not have the premium membership. I have verified that the payment went through.

Hi ​@Bubbly_Cascade6cff,

Can you verify that you are signed into the same account that has the premium subscription? You can try to sign out of creative cloud, close it, open it and sign back to the known account that has premium.

This doesn’t sound like the issue you are having but also noting here in the event you purchased premium on mobile and are now trying to access on a desktop/laptop: P: Subscriptions from Mobile App Stores don't work with Desktop Software | Community