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Participant
February 25, 2019
Question

Hidden fee in Cancelling Lightroom monthly membership after 2 months of use

  • February 25, 2019
  • 3 replies
  • 374 views

I signed up to use Lightroom for 2 months (A$30.00) and cancelled the membership. At the last step of the cancellation, it say

  • You’ll be charged a A$71.45 cancellation fee (50% of your remaining annual contract).

During the monthly membership signup, there was no obvious warning that I'm entering an annual contract and the cancellation would cost this. Obviously, you guys have hidden T&C somewhere and tricking the customers thinking that they can use the software subscription as they want.

Is this how Adobe handles their clients? What sort of monthly subscription model charges the customer half of the yearly subscription fee? What sort of customer would think they are going into this locked contract instead of thinking they will pay for what they use?

    This topic has been closed for replies.

    3 replies

    anonb66614325
    Participant
    June 25, 2019

    I experienced the same problem except my hidden cancellation fee is $99!! Very unhappy

    JohanElzenga
    Community Expert
    Community Expert
    February 25, 2019

    scottk93295082  wrote

    I signed up to use Lightroom for 2 months (A$30.00) and cancelled the membership. At the last step of the cancellation, it say

    • You’ll be charged a A$71.45 cancellation fee (50% of your remaining annual contract).

    During the monthly membership signup, there was no obvious warning that I'm entering an annual contract and the cancellation would cost this. Obviously, you guys have hidden T&C somewhere and tricking the customers thinking that they can use the software subscription as they want.

    Is this how Adobe handles their clients? What sort of monthly subscription model charges the customer half of the yearly subscription fee? What sort of customer would think they are going into this locked contract instead of thinking they will pay for what they use?

    This is a user-to-user forum. We are Lightroom users like you, not Adobe employees.

    -- Johan W. Elzenga
    February 25, 2019

    How can i download this in windows 10 64bit can you help me.