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JeiPhoto
JeiPhoto
Participant
June 13, 2024
Question

HORRIBLE CUSTOMER SERVICE

  • June 13, 2024
  • 3 replies
  • 376 views

Let me preface this by saying im frustrated im even here typing this...more time wasted with this company. I have contacted support 3 times in a week for different issues with Lightroom (30 mins+ each time).

The troubleshooting steps all the same,  remote access is used and the app ends up having to be reset. Nothing in this app has run smoothly on my computer since I've gotten it.

 

Im tired of contacting horrible customer support for something that has so many issues!!!! This last conversation the customer service rep just logged off without answering all of my concerns. Just logged off abruptly (Brian)...incredibly rude. Ironically was after asking him "does customer satisfaction not matter"......he told me. DO BETTER ADOBE!!!! 

 

-If you have the patience I attached my last CHAT TRANSCRIPT with them. Thats the customer experience ADOBE gives

    This topic has been closed for replies.

    3 replies

    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    June 13, 2024

    Sorry to hear you had a bad experience. It reads to me like he couldn't understand what the problem is, so if you'd like to demonstrate to us, we'll be pleased to try to help. Without seeing anything other than the text, my initial thought was that the Opacity for the mask is lower than normal. 

    Victoria - The Lightroom Queen
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 13, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 13, 2024

    no one here can erase the experience you had, but we can try to help you, now.  to that end, what exactly is the problem you are having?

     

    in addition, for others the best place to get help with an adobe app is these adobe forums, not adobe support (which is best suited to help with subscription problems).

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