How can I get help with my subscription? Chat just empty words, scheduled call backs never comes

Forum|Forum|4 years ago
January 31, 2022
1 reply
244 views

I have been chasing support for a month. Chat support are only empty words and promises of call backs that never comes. Unfortunately, I see no evidence of ownership whatsoever.

How do I get in touch with someone that can actually do something else than telling senior technical team to call me? They never call anyway.

macOS

This topic has been closed for replies.

cmgap

Community Expert

Have you tried posting the issue your having here in the forum?

Christopher AndersenAuthor

Participating Frequently

Well, Adobe messed up and cut off my data January 1st. They admitted its their bad, and escalated the case to senior, superior, technical and what not team. The people on that team has no respect whatsoever for other peoples time. Scheduled call backs are missed by hours, or completely ignored. We agreed on a call back this morning at 8 am, they called 6 pm.

The only good a forum can do with behavior like that is to bring it out in the open, to put some pressure on the catastrophic customer service. Hopefully it leads to better customer service in the future. There is a HUGE room for improvement.

Christopher AndersenAuthor

Participating Frequently

You have probably seen the list of 10 things that require zero talent:

1. Being on time

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.