How can I get my basic lightroom account for free back?

Question

Today lightroom/ adobe has logged me out of my account in which I lost all my edited pictures and now when I try to edit my pictures it won't even let me use the basic pictures without paying for some type of membership which is extremely frustrating!

Charlie.D · Answer

Hello @Sienna24479071pxgh

The Lightroom app asks users to sign back into their accounts about every six months, for the sake of account security. As long as you sign back into the same account, your images, edits, etc should be there.

With a free account, please do NOT uninstall/re-install the app without first doing full device backup--deleting the free Lightroom app removes images inside the app along with the app itself.

The server indicates you have multiple accounts in use. I suspect you can simply sign back into your original account to see your photos again, as long as there was no app re-install for an unpaid account like I just mentioned. I'l send you a direct message to share account details more privately.

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