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Brian_James
Brian_James
Participant
February 21, 2023
Answered

How can I run Lightroom when I'm unable to connect to the internet to authenticate my subscription?

  • February 21, 2023
  • 1 reply
  • 712 views

How can I run Lightroom (a Creative Cloud subscription, on MacOS), such as when I'm on an airplane, and unable to connect to the internet in order for it to validate my subscription?  It gives me an error that it must have an internet connection, after which it then quits the program.  I read that some people start it and keep their laptop running and therefore do not log out.  However, that isn't very practical for me because (1) I may forget to do that before boarding, and (2) because I cannot turn off the computer, it may drain my battery before I get a chance to connect it to a power source.  Also, it's just very frustrating for Adobe to assume I'm running it illegally, and not having a way to allow me at least a couple of times to be able to run it without internet access being available.  Thanks!  

-Brian

This topic has been closed for replies.
Correct answer Jim Wilde

Yes it does stay logged in following reboots. So best to leave it logged in (I rarely, if ever, log out of the CC app), but there's no need to keep the Lightroom app active at all. IIRC, we can run offline for up to 30 days before there needs to be a handshake between the computer and the Adobe authentication service (may be more depending on what type of subscription, i.e. paying monthly or paying annually). I forget the details, but they are available online. 

1 reply

Jim Wilde
Community Expert
Jim WildeCommunity Expert
Community Expert
February 21, 2023

Do you routinely sign out of your Creative Cloud account? Lightroom should start and run OK when in Airplane mode, however you need to be logged into your account, but if you are signed out when offline then obviously you can't sign back in until you are online. 

Brian_James
Brian_JamesAuthor
Participant
February 21, 2023

I see.  I tried what you suggested, namely, staying logged into CC and that seems to work just fine.  It even stays logged in upon rebooting the computer.  Thank you, Jim!

Jim Wilde
Community Expert
Jim WildeCommunity ExpertCorrect answer
Community Expert
February 21, 2023

Yes it does stay logged in following reboots. So best to leave it logged in (I rarely, if ever, log out of the CC app), but there's no need to keep the Lightroom app active at all. IIRC, we can run offline for up to 30 days before there needs to be a handshake between the computer and the Adobe authentication service (may be more depending on what type of subscription, i.e. paying monthly or paying annually). I forget the details, but they are available online. 

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