Participant

Question

How do I clear my lightroom cloud STORAGE?

Forum|Forum|7 years ago
February 24, 2018
10 replies
137799 views

Guys

My cloud is full on 20GB of storage on my images.

I didn't really want them backed up to the cloud in the first place.

I want to download them back to my local drive > How do I do this?

Also

I'm unhappy with the new version of Lightroom mobile on my desktop but

cannot get the old cc version to work.

I have tried uninstalling and reinstalling but I just keep getting

error when I try to start it/

Andy

DUBLIN

T

timothy26496075a7rb

Participant

please dont follow this instruction if you dont want your ENTIRE FILES TO BE DELETED. by doing this you basically REMOVE EVERYTHING. 6 YEARS WORTH OF ALBUM AND FOLDERS JUST GONE INSTANLY...

Geoff the kiwi

Community Expert

You are replying to a three year old thread ...

G

Guillaume Barcak

Participant

Hello,

now it seems that I have to write a sentence to delete but it didn't work. The delete button is unclickable.

Thank you for your answer

D

default1x4ftzcpc0l2

Participant

It says access denied when I do that. How am I supost to use Lightroom now?

jewels320

Participant

Info is a bit outdated - click on profile on the right rather than LR on the left, (for those who may be looking as of Oct 2020) but it worked. Thank you!

A

Armin Hammer

Participating Frequently

So I deleted a bunch of photos from Lightroom CC but my cloud storage was not reflecting any changes. I waited more than 24 hours and nada. Then I went to Lightroom Classic and started deleting collections and bam, I started getting more storage instantly. So even if you delete photos from Lightroom CC or Lightroom Mobile,if you have Collections on Lightroom Classic synced to the cloud they'll still take up storage.

akiv54410358

Participant

Nothing happened from that LR symbol. I Tried with two different browsers?

S

sethbphotog

Participant

Hello -

I primarily use Lightroom classic on my Windows desktop. I would to sync some of my photos with my mobile CC apps to see how they will look on different platforms and adjust them with LR CC. I followed the "delete permanently" instructions in the prior posts to free up all cloud space. That removed my photos from the cloud but did not clear my reported 19.4GB of 20GB allotment used in my CC photo plan according to my account web page view. I then went to my assets cloud page and deleted all files and folders. That still did not change my reported usage. My Lightroom Classic does show 0GB of 20GB used as I wanted it to. However, I am still showing 19.4 GB being used on my mobile and CC apps. I have Lightroom mobile on my iPad and Android phone as well as CC on my desktop. I waited 18 hours to see if the system would respond after some time had passed but that did not happen.

At this point, I have no photos or assets in my could account yet my usage still shows almost full. Why the discrepency on the same cloud account? What am I missing?

Thanks in advance,

Seth

S

sethbphotog

Participant

Update: It took over 24 hours for my cloud usage to reflect the empty deleted files usage. Thanks to you folks I now have a clean slate. Cheers 🙂

E

evangeloskoukidis

Participant

So I seem to have the same problem. Cloud is full, no files in it at all. HELP!

David__B

Adobe Employee

Hi Andy,

To clear your Lightroom storage please go to Photo Editor | Online Photoshop Lightroom and log in with the Adobe ID associated with your Creative Cloud membership

Then click the LR logo on the top left of the page and select Account Info

Then choose the delete library

Please let me know if this helps,

Thanks,

- Dave

E

evangeloskoukidis

Participant

Thanks a lot, this was SO EASY! I feel like a fool (but I am new to LR so not that much of a fool hehe).

lewp8422412

Participant

Thank you for your fast response, which is largely correct. However, I painfully know where the catalogs are: On my MBP, they’re located in Pictures. There they are In plain sight, but won’t open. I am considering buying a LR 6 from B&H. I know it’s an orphan now, but I like the stand-alone concept best and the ability to input more meta data. Being able to refresh with old-fashioned disks is still reliable technology, and prefer to manage my own data storage.

Abambo

Community Expert

Here https://forums.adobe.com/message/10539456#10539456 you said that you have Lr6? No need to buy again.

I would, however, recommend going to Lightroom Classic CC as this will be further progressing.

ABAMBO | Hard- and Software Engineer | Photographer

lewp8422412

Participant

I'm forced into using Lr CC, because Lr 6 -- like every other version I have (had) -- has developed erratic dysfunctions, i.e., constant crashes segued into disappearing catalogs, making it frustratingly unreliable. I will slog on, but never wanted to store my work in the clouds. Ironically I got an alert that said my 20 GB cloud storage was full. When I clicked on Adobe Creative Cloud link, I found just 7 images on the site -- only one of which was RAW. Where are the rest of the images? It's infuriating enough to lose my work in the older Lr platforms, but I want to empty cloud storage and be done with it: It's interfering with my work. My recent experiences lead me to think that Adobe merely wants to sell me more expensive storage space at the cost of my sanity. The Lr CC has been stable, so far, but is completely reliant on hard-to-navigate cloud storage. Please tell me how to disable Lr CC's connection with cloud storage.

Abambo

Community Expert

lewp8422412 wrote
I'm forced into using Lr CC, because Lr 6 -- like every other version I have (had) -- has developed erratic dysfunctions, i.e., constant crashes segued into disappearing catalogs, making it frustratingly unreliable.

That is obviously a bad experience but needs to have a reason, like outdated graphics drivers.

As of "disappearing catalogs" I've found the most common reason for this is the user not knowing where he stored his catalog as Lr handles this normally. Me too I would need to look at where I put the catalog. And I know that I customized it that way that my automated back-up takes it and backs it up. That was, done, if I remember well with my 5.7 version of Lr. Since then, I did not care anymore about the location (I will probably need to clean-up the old catalogs, but I'm that lazy with such tasks).

lewp8422412 wrote
Please tell me how to disable Lr CC's connection with cloud storage.

Adobe gives you the choice to use either one or the other. Lr CC (the cloud storage based Lightroom) uses the cloud to upload the pictures and it is not possible to change that. If you do not want using the cloud, you need to switch to Lr Classic CC which is basically an updated Lr6. It is clear that when using Lr CC, you need to buy cloud space...

ABAMBO | Hard- and Software Engineer | Photographer

Kanikas

Community Manager

Hi Andy,

As I understand you wish to empty the storage. Please see the link for help: Browse, sync, and manage Adobe Creative Cloud assets

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

manjithm1979

Participant

But where in the assets page do you see your synced photos from Lightroom cc????

manjithm1979

Participant

Almost 20 GB of my storage is full.But when I check in this location Adobe Creative Cloud / files I cannot see a single file in there. How do I delete files from cloud storage?

A

Anonymous

How do I delete the photos in the cloud

Fenja

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