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Dadshade
Dadshade
Inspiring
April 19, 2020
Question

Huawei P30 lite DNG pink screen

  • April 19, 2020
  • 1 reply
  • 988 views

When using the main cameras via LR and selecting dng, I get a screen with "pink noise". See attached screen shot. I know Adobe are aware of this issue because someone posted the exact same problem in September 2019 and received a reply stating that Adobe were aware of the problem and were currently working with their partners to find a solution. Please advise what solution was found and how I can go about resolving it. I have tried restarting the phone and reinstalling LR and this hasn't helped.

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
April 24, 2020

Hi there,

Sorry to hear that the images are getting corrupt in Lightroom, it seems there's a thread posted on our feedback page: https://feedback.photoshop.com/photoshop_family/topics/problem-with-dng-mode Please add your vote to this issue and follow the thread, this forum is directly monitored by our developers and they might look into the issue.

Regards,
Sahil

Dadshade
DadshadeAuthor
Inspiring
April 27, 2020

This issue was reported by a user in September 2019 and Adobe said that you were aware and busy working with your partners to resolve it. I reported it again last week and was referred to this post as a "SOLUTION???". The issue in all cases has been on the same device - Huawei P30 lite. Please advise what has been done and when this will be resolved. It is not acceptable to keep deferring this without a proper solution.

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