Skip to main content
vipivarghese
Participant
Mar 14, 2025 1:43 PM UTC
Question

I am getting tis error when opening Lightroom

 

    8 replies

    Community Manager
    AlekeCommunity Manager
    Community Manager
    Mar 14, 2025 3:11 PM UTC

    Hi @vipivarghese! Welcome to the community!

    Could you let us know what version of Lightroom you're using? Also, it would be great if you could check for any system updates on your machine. Just type "Check for updates" in the Windows Start Menu, and if there are any updates pending, please download and install them. After that, restart your computer and relaunch Lightroom.

    Let me know if this helps! 

    Alek

    Translate
    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    vipivargheseAuthor
    Participant
    Mar 15, 2025 1:21 PM UTC

    Hi @Aleke, Thanks.

    I am using Lightroom 8.2. There is no system update pending. Lightroom is working fine on my laptop. but this error is showing only on the desktop. This is what the home screen of Lightroom looks like now.

    I uninstalled and reinstalled lightroom several times. But the error persists.

    Thanks for helping,

    Vipin

     

    Translate
    Community Manager
    AlekeCommunity Manager
    Community Manager
    Mar 17, 2025 2:42 PM UTC

    Hi @vipivarghese! I understand the frustration. How are you reinstalling Lightroom? If you haven't yet, I recommend trying this method for a clean install of Lightroom one more time to see if it helps:

     

    1. Close Lightroom.
    2. Restart your computer.
    3. Use the Adobe Creative Cloud App to uninstall Lightroom.
    4. Restart your computer again.
    5. Install Lightroom via the Creative Cloud App without launching any other programs.
    6. Restart your computer once more.
    7. Launch Lightroom and wait for 5 minutes.


    If that doesn't resolve the error messages, I suggest resetting the preferences:

    1. Close Lightroom.
    2. Hold down [Alt/Opt] + [Shift] while restarting Lightroom.
    3. Overwrite the Preferences when prompted by the dialog.
    4. Close Lightroom again.
    5. Restart Lightroom.

    This procedure might change your local storage location, so please review this setting after resetting preferences.

    Let me know how it goes! Thanks!
    Alek

    Translate
    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices