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wiktor_1129
Participant
December 24, 2024
Question

I bought a subscription and the mask option doesn't work. When I use it, the changes are not saved

  • December 24, 2024
  • 1 reply
  • 535 views
I bought a subscription and the mask option doesn't work. When I use it, the changes are not saved.

 

This topic has been closed for replies.

1 reply

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
December 24, 2024

Hi there,

 

Welcome to the Adobe Community.

 

We're sorry for the trouble you're having with Masking in Lightroom Mobile on the iOS platform. Is it happening on all the images? Have you tried restarting your iPhone after you bought the subscription? Restart your phone and Lightroom Mobile and check if that helps. Also, do you know if other premium features are working or not?

 

Thanks,

Mohit

W
wiktor_1129Author
Participant
December 24, 2024
Yes,on all, i tried to reset and

uninstall and it didn't help
Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
December 27, 2024

Thank you for the update. Refer to the following document and verify if you're using an active Lightroom subscription with Premium features: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Let us know how it goes. 

Thanks,

Mohit

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