I bought a subscription and the mask option doesn't work. When I use it, the changes are not saved

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I bought a subscription and the mask option doesn't work. When I use it, the changes are not saved.

iOS: iPhone

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Mohit Goyal

Community Manager

Hi there,

Welcome to the Adobe Community.

We're sorry for the trouble you're having with Masking in Lightroom Mobile on the iOS platform. Is it happening on all the images? Have you tried restarting your iPhone after you bought the subscription? Restart your phone and Lightroom Mobile and check if that helps. Also, do you know if other premium features are working or not?

Thanks,

Mohit

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W

wiktor_1129Author

Participant

Yes,on all, i tried to reset and

uninstall and it didn't help

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Mohit Goyal

Community Manager

Thank you for the update. Refer to the following document and verify if you're using an active Lightroom subscription with Premium features: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

Let us know how it goes.

Thanks,

Mohit

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