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lbwdtc
Participant
Aug 11, 2024 10:17 AM UTC
Question

I can not add photo into my Lightroom..

I have a vaild subscription of Adobe creative cloud.But when I donwload Lightroom from mac app store, the add photo button is grey and browse local photos and files do not display on the window.

 

However,Apps download by Adobe creative cloud,such as Photoshop,lightroom classic,Premium can use normally.

  

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2 replies

Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-Retired
Aug 12, 2024 1:13 PM UTC

Your account is linked to a business/institutional account which is managed by your institution's Adobe Administrator. You will need to contact them to see:

 

  1.  Are syncing services allowed by your organization?
  2.  Is your specific account has been provisioned to use them?

 

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Rikk Flohr: Adobe Photography Org
RameshArts
Participant
Aug 12, 2024 2:58 AM UTC

Hi,

 

I am also facing this issue in Windows too. I am also using the latest one with valid subscription.

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