I can't clear my cloud storage to free disc space in the cloud.
Hello,
I am facing a critical issue with my Adobe cloud storage and Lightroom (Cloud-based desktop version). My cloud storage is currently showing 21.0 GB used out of 20 GB, which has completely frozen my account and synchronization.
Because of this over-quota status, I am experiencing a massive "phantom storage" UI bug on adobe.com and within the Creative Cloud desktop app. Every time I open folders like "Cloud Documents" (Projekty), "Synced Files" (Twoje pliki), or "Deleted" (Usunięte), the list of files flashes on the screen for a split second and then immediately disappears, displaying a "Folder is empty" message.
Because the interface keeps hiding the files, I am completely unable to select them and click "Permanently Delete" to free up my space.
Here is what I have already tried (none of it worked):
- Lightroom Desktop App: Cleared cache and permanently deleted 1,084 sync errors via Lightroom Web. The "Deleted" folder in Lightroom shows 0 images, but the cloud usage remains at 21.0 GB.
- Browser Incognito Mode: Tried logging into adobe.com via private windows to bypass browser cache. The files still flash and disappear instantly.
- Mobile Browser: Logged into my Adobe account via mobile phone browser, but the behavior is identical—folders appear empty after a split second.
- Lightroom Local Tab: This is the only way I can currently view my files in full resolution, but I am losing access to cloud features like "Recommended Presets" (AI analysis).
It seems like my account is stuck in a loop: I cannot delete files because the server rejects the request due to the over-quota lock, and I cannot unlock the account because I can't delete the files.
Could an Adobe Administrator please manually trigger a "Recalculate Storage Quota" or force-purge my Deleted/Cloud Documents folders from the backend? I just want to clear my cloud and use the software I pay for.
