I can't edit my photos in Lightroom and when I try to renew it I still can't access the features

Forum|Forum|3 years ago
November 18, 2022
2 replies
916 views

Does anyone have the same issue where you open Lightroom and try to click the button to renew it and it says you renewed but then you click okay you still can't edit your photos or even access Lightroom's features?

Windows

This topic has been closed for replies.

G

Gonçalo307114284dqc

Participant

Hello, I can't edit my pics and I even have a premium account. This is saying "This photo is not currently shared". Can somebody help?

Sameer K

Community Manager

Welcome to the Lightroom Community. I've reviewed your account. I'd help you figure this out.

I couldn't find an active subscription on the email account. If you use a different email for the subscription, you can try the following:

In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK.
Delete any files or folders with 'NGL' in their names.
Restart the computer
Sign in to Creative Cloud again and let me know if the error persists.

Thanks!
Sameer K

Z

Zach272081222vtxAuthor

Participant

Hello, can you kindly check my other email? The one that I'm using for my
adobe products. za*.ph (Information has been removed for your privacy)

Thanks a lot!

peter-b8062983

Adobe Employee

Sorry you are still having problems. We are not showing an active subscription for the email that you included here (I checked before removing the data). From which store have you purchased the subscription? Was this done recently?

-Peter

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