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Participant
Jan 13, 2025 4:00 AM UTC
Question

I can't restore my purchased premium account

Yesterday, I accidentally sign out my account in Lightroom. And I tried to sign it again but it can't restore my premium subscriptions. 

    2 replies

    John T Smith
    Community Expert
    Community Expert
    Jan 13, 2025 2:25 PM UTC

    Your picture shows a message about the Google play store... you need to contact Google for help

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    kglad
    Community Expert
    Community Expert
    Jan 13, 2025 4:02 AM UTC

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

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