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anailfe
anailfe
Participant
October 9, 2018
Question

I Can't Restore Purchase in-app.

  • October 9, 2018
  • 29 replies
  • 13088 views

It happened on iPhoneX

I paid for upgrading and it spinning that nothing happen on application. Then i try to uninstall it and reinstall to try again.

But I can’t restore purchase in-app.

It happened as the same at first. After pressing restore purchase button, it spinning and nothing happen on it.

This topic has been closed for replies.

29 replies

Show previous replies
J
Jenury
Participant
February 17, 2020

Hello, can you help with this? I doned every step in this forum, login logout uninstall cancel subscription and add it again but still cannot get the subscribtion package 🙃 Login with apple id. Logout apple id and login again also wont help

H
helenf73069022
Participant
April 17, 2020

I'm getting the same issue. I've read a lot of the Adobe forums, seems like the only way it's resolved it by the Adobe rep reconnecting the account between Adobe and the Apple app store? Please help!

C
Community Manager
Charlie.DCommunity Manager
Community Manager
April 18, 2020

Hi Helen

I see an account for you that does appear subscribed.  Are you signing in using the same email address that you used to sign into the forums here?  Does relaunching the app help?  Or, as long as you have no new photos or new presets waiting to upload from your device, does a reinstall of the app help?

A
Anonymous
January 3, 2020

Hello, I'm having the same issue. I have tried logging into LR mobile with this email but am getting the same "Duplicate Purchase" message when trying to restore purchase. 

C
Community Manager
Charlie.DCommunity Manager
Community Manager
January 7, 2020

Hi swigerj

Yes, you are using more than one account, and that message indicates you are trying to apply the subscription on a second account, which is not possible.  Please check for a private message from me with more info.

M
mAelie
Participant
February 1, 2020

Hello!

 

I have the same problem as users above. Iphone 7 problem.

 

I paid for upgrading (I have received email from apple account) and it spinning that nothing happen on application. I already try everything - uninstall it and reinstall it again, log out from Apple ID... but nothing hapens. Just spinning and spinning.

 

Please help.

M
Memeh
Participant
September 22, 2019

Hello,

I am using a lightroom on my iphone and my purchased was expired, so when i want to renew my subscription the lightroom app said your subscription  are successfully set and they took money from me, but the features does not working, and when i go to the account setting and press on restore purchase the screen shows it is louding and nothing happen ! what can i do!

C
Community Manager
Charlie.DCommunity Manager
Community Manager
September 23, 2019
Hi Memeh, I replied to some older posts from you back around Sept 8, but our forums tool has changed so I am sorry if the message got lost. In your previous post, you said you saw an error: "duplicate purchase" . This means you are signing into the wrong Lightroom account. I will send you a direct message to share the account you should sign into.
2
2shoez
Participant
January 3, 2020

same problem, my ipad get stuck at the spinning mode. 

I
igorr38518812
Participant
August 17, 2019

Hi. I have an active subscription on ios, but lightroom on ipad and iphone says subscription has expired

please fix asap

account: i.reshikov@gmail.com

greule
Community Manager
greuleCommunity Manager
Community Manager
August 19, 2019

Hi Igor, could you give it a try again and let me know if it'S now working. - Guido/ LrMobile QE

Z
zuzkah37220132
Participant
August 4, 2019

Hi there,

I have the same issue!

I tried everything and nothing helped:(

Thanks

C
Community Manager
Charlie.DCommunity Manager
Community Manager
August 5, 2019

Hi zuzkah37220132

You do look subscribed according to our servers.  Please be sure your are signed into Lightroom using the same email ID I see for you here.  I'll send you a direct message with some additional info.

L
loitoledo
Participating Frequently
August 7, 2019

I have lightroom mobile, i pay a monthly subscription and somehow now says that my subscription is expired I tried to “restore purchase “ but get stuck for hours in the loading page . I tried log in and log out... i need a quick solution

G
giulioc81772144
Participant
August 1, 2019

I'm having the same problem, tried to contact Adobe but didn't solve the problem. Can you somehow unlock the account for me too?

thank you

J
jdfkdlfj
Participant
August 1, 2019

Same problem, using the same adobe ID as my purchase through Apple. Adobe chat was no help. Can someone please assist?

irina_bur
irina_bur
Participant
July 29, 2019

I have unfortunately a similar problem. I am paying for the premium version since months but I can’t have access to it because when I want to update my old purchase it tells me I already made the purchase with another ID. But I checked it thousand times, it is the same ID as my aplle ID. Don’t know where to find help!

C
Community Manager
Charlie.DCommunity Manager
Community Manager
July 30, 2019

Hello "Ina Bu" 

If you have been paying for this for months, then indeed there is some account confusion because I see this account for you was created just one month ago.  I'll send you a direct message with some tips--please check your inbox/spam filter.

Peter_Andersson
Peter_Andersson
Participant
July 28, 2019

I have an active subscription but lightroom says subscription has expired. ??? Strange huh? What do I do?

greule
Community Manager
greuleCommunity Manager
Community Manager
July 29, 2019

Could you give it a try again. Your account should be working again. - Guido/ Lr Mobile QE

    Peter_Andersson
    Peter_Andersson
    Participant
    July 29, 2019

    Thank you! Works now.    

    magdalenan34302005
    magdalenan34302005
    Participant
    July 11, 2019

    I have same problem what I suppose to do ?

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    July 12, 2019

    Your account should be working again. - Guido/ Lr Mobile QE

    Comrade Bobroff
    Comrade Bobroff
    Participant
    July 16, 2019

    Good day, sir, I have the same problem as everyone else here. Tried to fix it with logging in and logging out as mentioned above, but it didn't solve the problem. Can you help me, please?

    sherrellt25560223
    sherrellt25560223
    Participant
    July 9, 2019

    Please please please

    im begging you fix this issue.  I’m having the same issues.  I have been paying and using this subscription for 12 mths and now it doesn’t work even though I’m paying.  Can you please fix the problem.  I have done every single troubleshooting thing you are telling everyone on these forums and nothing works.  iPhone xs

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    July 9, 2019

    Could you both, Sherrell and Joel give it a try. Your accounts should be working again. - Guido/ Lr Mobile QE

    sherrellt25560223
    sherrellt25560223
    Participant
    July 9, 2019

    Yes it’s working however I just checked my card and I have 3 transactions pending for this subscription.  That means I’m getting charged 3 times for the month of July for just Lightroom.  That’s not right.....

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