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A
Anonymous
November 30, 2019
Question

I cannot restore purchases on my new phone

  • November 30, 2019
  • 1 reply
  • 439 views

I have bought a new phone and just finished installing the Lightroom app, but when I try to restore my purchases, it indicates that I do not have any purchases to restore. I have bought 1 wonderlust preset from Alexa Jean Brown through her website. Everything was working great on my other phone. 

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

This topic has been closed for replies.

1 reply

T
Tessacreary
Participant
December 1, 2019

I'm dealing with the same issue!

greule
greule
Inspiring
December 2, 2019

Am I right that you both are using the free-LriOS version without Cloud-Sync access.

If so, you should rather update your new iPhone from a backup instead of installing Lr  newly.  Have you tried to create a backup on you former iphone and restore from the  back-up on you new one? When you just delete Lr Mobile and reinstall you will loose all locally stored data when your account is not connected/synced to the server-side you are in danger of data-loss. - Guido/ Lr Mobile QE

 

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