I cant renew my subscription om lightoom app

Forum|Forum|5 years ago
March 13, 2020
3 replies
657 views

I am not able to renew my subscription on lightroom. I paid for two months already without being able to use the app! Everytime I press "renew" it gives an error and says to contact helpcenter.
please help to solve this

This topic has been closed for replies.

Correct answer Charlie.D

Hi Katdeschat

I replied to your separate post, but not can't find it, so I'm following up here.

I forwarded your issue to our server team, and they have fixed your account. You should see your Lighroom Premium subscription working normally now.

Thank you,

Charlie

C

Charlie.D

Community Manager

Hi Kate

If you've experienced over this last weekend, we apologize and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

C

Charlie.D

Correct answer

Community Manager

Hi Katdeschat

I replied to your separate post, but not can't find it, so I'm following up here.

I forwarded your issue to our server team, and they have fixed your account. You should see your Lighroom Premium subscription working normally now.

Thank you,

Charlie

99jon

Legend

This is a user to user community. For some issues it will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support.
https://helpx.adobe.com/support.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded