I cant renew my subscription om lightoom app

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I am not able to renew my subscription on lightroom. I paid for two months already without being able to use the app! Everytime I press "renew" it gives an error and says to contact helpcenter.
please help to solve this

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Charlie.DCorrect answer

Adobe Employee

Hi Katdeschat

I replied to your separate post, but not can't find it, so I'm following up here.

I forwarded your issue to our server team, and they have fixed your account. You should see your Lighroom Premium subscription working normally now.

Thank you,

Charlie

C

Charlie.D

Adobe Employee

Hi Kate

If you've experienced over this last weekend, we apologize and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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C

Charlie.DCorrect answer

Adobe Employee

Hi Katdeschat

I replied to your separate post, but not can't find it, so I'm following up here.

I forwarded your issue to our server team, and they have fixed your account. You should see your Lighroom Premium subscription working normally now.

Thank you,

Charlie

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99jon

Legend

This is a user to user community. For some issues it will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support.
https://helpx.adobe.com/support.html

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