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Participant
April 4, 2024
Question

I downloaded Lightroom to a second device, and it’s requiring me to pay again. Help.

  • April 4, 2024
  • 2 replies
  • 812 views

I installed Lightroom on my iPhone. I've been using it there for a while. I just got a new desktop Mac. I downloaded the app and Logged in correctly with my Google email address. And it says I'm logged in but it's requiring me to pay again. It won't let me use the app without enabling the free trial or purchasing another subscription. What am I doing wrong?

 

Thank you.

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2 replies

John Waller
Community Expert
Community Expert
April 4, 2024

What @Rob_Cullen said.

 

Mobile subscription (via App Store) = Lightroom Mobile only

Desktop subscription (via Adobe) = Lightroom desktop + Lightroom Mobile

 

If you get a desktop subscription, you can cancel the mobile only plan.

Rob_Cullen
Community Expert
Community Expert
April 4, 2024

A Google subscription will only be for mobile devices (phones, iPads).

You will need a subscription from Adobe for the "Lightroom Plan 1TB" (US$9.99/month. 1 Year Contract.) to enable use of Lightroom-Desktop on the Windows PC as well as all mobile devices.

https://www.adobe.com/au/products/photoshop-lightroom.html

 

Contact Adobe Support and ask if you can change your subscription.

You won't need two subscriptions in the long-run, but you may need to keep the mobile 'phone subscription' until your images are available in the Adobe subscription.

 

Contact adobe support by staying signed in to this forum and clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
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Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .