I have paid for a year subscription for Lightroom mobile but my account still says subscription expired, what is going on?

Hi ​@martin270605436vur 

See this help page for steps to try Restore Purchase: https://helpx.adobe.com/il_en/lightroom/mobile/troubleshoot/settings-and-access-issues/premium-features-unavailable-after-purchase.html

Our system let me know you’ve tried signing into Lightroom with several different email addresses.  Your Lightroom Mobile subscription can only be applied to one email address at a time.  I recommend trying Restore Purchase against each of the three email addresses you’ve tried recently.

Don’t uninstall and reinstall the Lightroom app, as this may result in data loss for photos and edits that haven't been synced to the cloud yet.

If you still need help, please contact Adobe Support directly.  I recommend the Chat option for fastest service.  https://helpx.adobe.com/contact.html

Hi @martin270605436vur,

Thanks for reaching out. I checked the email address associated with your Adobe Community profile, but I’m not seeing an active Lightroom subscription or an Adobe-direct payment associated with that email address.

That doesn’t necessarily mean your payment wasn’t successful. Lightroom Mobile subscriptions can also be purchased through the Apple App Store or Google Play, and the purchase may be associated with a different account/email than the one you’re currently using in Lightroom.

Could you please confirm:

• Where did you purchase the subscription from: Apple App Store, Google Play Store, or directly from Adobe?

• In Lightroom Mobile, go to Settings/Account and check the email address currently shown for your Adobe account. Please send that email address to me by DM rather than posting it publicly.

• If you purchased through Apple, are you using Sign in with Apple / Hide My Email or an Apple private relay email address? If so, please mention that in the DM as well.

Please don’t post any payment details, receipt numbers, or other personal information publicly.

If the subscription was purchased through Apple or Google Play, please also try restoring purchases: https://adobe.ly/4rrnpeY

Once I know where the subscription was purchased and which Adobe account Lightroom is signed in to, we can narrow down where the mismatch is occurring.

Best,
Anshul Saini